Refund policy
Last updated: November 12, 2026
Every ZAYAN piece is made in limited runs and made to order after you buy it. Please read this policy before you order. By placing an order on zayanstore.co, you agree to everything below.
No refunds
All sales are final. We do not offer refunds. Instead, we offer exchanges (see below).
Exchanges
- You can exchange an item for a different size, subject to availability.
- Items must be unworn, unwashed and in the condition you received them, with all tags and packaging.
- To request an exchange, email zayanstoreco@gmail.com or DM us on Instagram @zayanstore.co within 7 days of delivery with your order number and the size you need. We'll reply with instructions.
- Items sent back without contacting us first can't be accepted.
Wrong or defective items
If you receive the wrong item or a piece with a manufacturing defect, contact us within 7 days of delivery with your order number and photos. We'll replace it at no cost to you.
Order cancellations
You can cancel an order within 12 hours of placing it by emailing zayanstoreco@gmail.com or DMing us on Instagram. After 12 hours, orders go into production and can't be cancelled or changed.
Shipping time
All items are currently made to order. Please allow 3–6 weeks for your order to be made and shipped. You'll get an email with tracking as soon as it ships. See our Shipping Policy for details.
Your agreement when you order
By placing an order, you confirm that you understand your items are made to order, you agree to wait the 3–6 week shipping window, and you agree to this Refund & Exchange Policy. You agree not to file a chargeback or payment dispute for an order that is within the stated shipping window or covered by this policy. If something isn't right, contact us first at zayanstoreco@gmail.com and we will make it right.
Questions
Email zayanstoreco@gmail.com or DM @zayanstore.co on Instagram. See also our FAQ.